Service Operations Management 2nd Edition

Discover the essential guide to mastering the complexities of service operations with the second edition of Service Operations Management by David W. Parker, published by Edward Elgar Publishing. This comprehensive text delves into the strategic frameworks and practical tools necessary for effective service management in today’s dynamic business environment.

In this updated edition, Parker integrates cutting-edge research and real-world case studies, ensuring that readers gain a profound understanding of service design, delivery, and enhancement. Key features include in-depth discussions on service quality, performance measurement, and process improvement methodologies that are vital for operational excellence.

With a focus on contemporary challenges such as digital transformation and customer experience, this book equips students and professionals alike with the insights needed to thrive in a competitive landscape. Each chapter includes thought-provoking questions and actionable strategies, making it an invaluable resource for both academic study and professional development.

Whether you are a student pursuing a career in operations management or a seasoned practitioner looking to refine your skills, Service Operations Management 2nd Edition is an indispensable addition to your collection. Embrace the future of service management with this authoritative guide that bridges theory and practice.

Note: eBooks do not include supplementary materials such as CDs, access codes, etc.