Service Operations Management 5th Edition

Discover the essential guide to mastering the intricacies of service operations with the 5th Edition of Service Operations Management by esteemed authors Robert Johnston, Michael Shulver, Nigel Slack, and Graham Clark. This comprehensive text delves into the critical elements of service management, offering insightful frameworks and practical examples that illuminate complex concepts. Key features include updated case studies, real-world applications, and a focus on contemporary challenges in the service sector. Ideal for students and professionals alike, this edition equips readers with the tools needed to enhance operational efficiency and drive service excellence. Elevate your understanding of service operations today!

Note: eBooks do not include supplementary materials such as CDs, access codes, etc.