Transforming Leadership, Improving the Patient Experience 1st Edition

Grab your copy of Transforming Leadership, Improving the Patient Experience, 1st Edition by Alan T. Belasen, Ph.D.; Barry Eisenberg, Ph.D.; Jill Borgos, Ph.D. — a timely guide for healthcare leaders determined to elevate care quality and patient satisfaction across hospitals and clinics in the United States and beyond.

This clear, research-informed book captures the leadership strategies that directly influence the patient experience. Combining theoretical insight with practical examples, the authors translate complex organizational concepts into actionable steps for hospital administrators, nurse leaders, physicians, and healthcare managers seeking measurable improvement.

Inside you’ll find proven frameworks for aligning culture, communication, and operations with patient-centered goals. Learn how to drive staff engagement, reduce avoidable errors, and design service processes that lead to better outcomes and stronger patient loyalty. The text balances evidence-based models with real-world case studies, making it ideal for both academic coursework and frontline leadership development programs.

Whether you lead a community hospital, outpatient clinic, or a large health system, this book equips you with tools to foster sustained improvement in satisfaction scores, operational efficiency, and care quality. It’s an essential resource for anyone responsible for patient experience initiatives, quality improvement, or organizational change.

Order Transforming Leadership, Improving the Patient Experience today to strengthen leadership capacity and transform how your organization delivers care. Empower your team with strategies that produce measurable results and a more compassionate patient journey.

Note: eBooks do not include supplementary materials such as CDs, access codes, etc.