The Handbook of Crisis Communication 2nd Edition

The Handbook of Crisis Communication, 2nd Edition by W. Timothy Coombs and Sherry J. Holladay is an essential, practice-focused guide for anyone responsible for reputation, media relations, or emergency response. Clear, research-driven, and updated for today’s fast-moving media landscape, this edition translates theory into real-world strategies that work when a crisis hits.

Inside, readers will find evidence-based frameworks, contemporary case studies, and actionable techniques for managing crises across channels—from traditional press to social media. The book addresses crisis identification, stakeholder analysis, message development, media and social media response, and post-crisis recovery. Whether you’re a public relations professional, corporate communicator, nonprofit leader, government official, or student, the insights here sharpen decision-making and protect organizational trust.

What sets this handbook apart is its balance of scholarship and practicality: it synthesizes peer-reviewed research into step-by-step guidance and tools that you can deploy immediately to reduce risk, control narratives, and safeguard reputation. The global perspective makes it relevant for communicators in the US, UK, Europe, Asia, and beyond—valuable for multinational teams and local organizations alike.

If you need a reliable roadmap for crisis management and reputation protection, this edition is a must-have reference. Equip your communications toolkit with proven strategies and learn how to respond with confidence under pressure. Order your copy of The Handbook of Crisis Communication, 2nd Edition today and build the resilience your organization needs.

Note: eBooks do not include supplementary materials such as CDs, access codes, etc.