Frictionlessness 1st Edition

Grab the future of streamlined business with Frictionlessness — 1st Edition by Jakko Kemper, a definitive guide for leaders who want to remove barriers and accelerate results. This eye-opening book reframes how teams design processes, build Books, and deliver exceptional customer experiences in a digital-first world.

Discover practical frameworks and real-world examples that make the abstract concept of “frictionlessness” tangible. Kemper breaks down complex topics—customer journey mapping, cross-functional collaboration, UX-driven product design, and operational efficiency—into actionable steps any organization can adopt. Each chapter focuses on measurable impact: reduced churn, faster time-to-market, higher customer satisfaction, and lower operating costs.

Perfect for product managers, CX leaders, operations executives, and entrepreneurs across the US, UK, Europe, and beyond, this 1st Edition is both strategic and hands-on. Learn how to identify hidden friction points, prioritize fixes that move the needle, and build a culture that sustainably prevents bottlenecks. Real case studies and practical checkpoints help you implement change immediately, not someday.

If you want to lead transformation that customers notice—and competitors envy—this book delivers a clear roadmap. Order your copy of Frictionlessness — 1st Edition by Jakko Kemper today and start turning friction into flow. Take the next step toward seamless experiences and measurable business growth.

Note: eBooks do not include supplementary materials such as CDs, access codes, etc.