Customer Service for Hospitality and Tourism 3rd Edition

Discover the essential guide to excellence in customer service with ‘Customer Service for Hospitality and Tourism 3rd Edition’ by Simon Hudson and Louise Hudson. This comprehensive resource delves into the core principles and practices that elevate service standards in the hospitality and tourism sectors. Updated with the latest trends and case studies, this edition equips professionals with practical strategies to enhance customer satisfaction and loyalty. Readers will find valuable insights into effective communication, service recovery, and the importance of a customer-centric culture. Perfect for students and industry practitioners alike, this book is a must-have for anyone aiming to excel in the competitive world of hospitality.

Note: eBooks do not include supplementary materials such as CDs, access codes, etc.