Automotive Service Management 3rd Edition

Unlock the secrets of the automotive industry with Automotive Service Management, 3rd Edition by Andrew Rezin, published by Pearson. This comprehensive guide delves into the intricacies of service management, providing essential insights for aspiring and seasoned professionals alike. With updated case studies and real-world applications, this edition emphasizes effective leadership, customer service excellence, and operational efficiency. Readers will appreciate the structured approach to managing service departments, ensuring they stay ahead in a competitive market. Perfect for both classroom learning and industry reference, this book is a must-have for anyone serious about automotive service excellence.

Note: eBooks do not include supplementary materials such as CDs, access codes, etc.