A Practical Guide to Service Management 1st Edition

Grabs attention with a clear promise of practical value and immediately calls out the book.

Step into a hands-on roadmap for modern service teams with A Practical Guide to Service Management, 1st Edition by Keith D. Sutherland. This concise, accessible manual translates service theory into everyday practice—perfect for IT managers, operations leads, help-desk supervisors, and consultants who need results, not jargon.

Explore pragmatic frameworks and straightforward techniques that help you design, deliver, and improve services across diverse environments. The book focuses on real-world challenges: defining service levels, streamlining incident and problem workflows, measuring performance, and aligning operations with business outcomes. Clear examples and actionable steps make it simple to apply lessons whether you work in a small team or a large enterprise.

Ideal for professionals across the UK, US, Europe, Australia and globally, this guide supports both those new to service management and experienced practitioners seeking to refresh processes and boost customer satisfaction. Emphasis is placed on measurable improvement, resource efficiency, and creating repeatable practices that scale as organizations grow.

Practical, authoritative, and reader-friendly, A Practical Guide to Service Management gives you tools to reduce downtime, improve responsiveness, and demonstrate the value of service functions to stakeholders. Ready to transform how your team delivers service? Add this essential reference to your shelf and start turning strategy into consistent, measurable service performance today.

Note: eBooks do not include supplementary materials such as CDs, access codes, etc.