Big Little Hotel 1st Edition

Big Little Hotel, 1st Edition by Donna Kacmar is a practical, insider’s guide for owners and managers of small hotels, B&Bs, and boutique properties who want to turn personality into profit. This approachable yet authoritative edition delivers real-world strategies that help independent hoteliers streamline operations, elevate guest experience, and boost occupancy—without the fluff.

Discover actionable techniques for front-desk operations, staff training, revenue management, and memorable guest service that set your property apart in competitive markets across the US, Canada, UK, Australia, and beyond. Filled with clear checklists, real-case examples, and proven marketing tips, Donna Kacmar translates industry know-how into steps you can implement immediately to reduce costs, increase reviews, and strengthen repeat business.

Whether you manage a cozy urban inn, a seaside boutique, or a countryside retreat, this book focuses on scalable solutions that respect your budget and brand. Learn how to refine your booking process, optimize room rates, craft compelling guest communications, and create signature touches that drive five-star ratings.

Practical, readable, and tailored to independent hospitality professionals, Big Little Hotel is both a reference manual and a roadmap to sustainable growth. Perfect for new owners, seasoned managers, and hospitality students seeking applicable skills. Elevate your property’s potential—pick up your copy today and start transforming everyday operations into extraordinary guest experiences.

Note: eBooks do not include supplementary materials such as CDs, access codes, etc.