Leadership and Management Practices in Human Services Organizations

Leadership and Management Practices in Human Services Organizations by Rita M. Gardner, Frank L. Bird, Helena Maguire, Shawn P. Quigley, and James K. Luiselli is an essential guide for professionals who lead and manage social service programs. Clear, practical, and grounded in contemporary practice, this book speaks directly to directors, supervisors, policy makers, and students working in human services, nonprofit management, and community-based agencies.

Begin with a compelling overview of the core competencies—strategic planning, ethical decision-making, financial stewardship, and staff development—then move into applied frameworks that translate theory into day-to-day operations. Readers will find user-friendly explanations of performance measurement, team leadership, conflict resolution, and culturally responsive practices that matter for agencies serving diverse populations across urban and rural communities in the U.S., Canada, and beyond.

What sets this work apart is its emphasis on actionable solutions: tools for improving service quality, methods for building resilient teams, and strategies to navigate regulatory and funding challenges. Whether you lead a small nonprofit, manage a large public program, or teach management in human services, you’ll gain immediately usable techniques to improve outcomes for clients and communities.

Readable, authoritative, and current, this title is perfect for course adoption, professional development, or as a desk reference for busy managers. Strengthen your leadership impact and elevate organizational performance—invest in a resource that integrates mission-driven values with sound management practice. Add Leadership and Management Practices in Human Services Organizations to your library today and start transforming how your organization serves people and communities.

Note: eBooks do not include supplementary materials such as CDs, access codes, etc.